Find the support that fits,
and keep your membership program going.

Within about 2 weeks, and no engineers needed. The admin console comes with Chinese, English and Thai interfaces (some newer pages are still mainly in Chinese) and works much like an e-commerce back office; missions and XP multipliers are all set up by clicking through options. As long as you have a LINE Official Account, we'll help integrate LIFF (the member pages inside LINE), the Rich Menu (the picture menu at the bottom of the chat), and the Messaging API. To be honest: if your very first campaign is the flagship “Store-wide Unlock,” it has a few hard prerequisites — a member account-linking policy, a Rich Menu slot, and push message quota, with first-time setup taking about 150–180 minutes. So for the first campaign we set it up for you while you watch, and for the second you copy it yourself.

Your friends don't have to move: the system plugs into your current LINE Official Account, so your friends stay your friends and not one of them has to add you again. From your very first campaign you can run “Store-wide Unlock” to get friends to tap in, link their accounts, and become members whose activity you can see. E-commerce members can be integrated (Shopline, Cyberbiz, 91APP, and others). Point history from another system can be imported by us case by case and attributed to each member once they link their account. Your data can be fully exported and taken with you at any time. What we can't do, stated up front: LINE group members can't automatically become members (LINE doesn't allow it), and point balances from another system are handled by us case by case — not a one-click move.

The data belongs 100% to your brand. We provide full exports (CSV / JSON / API), so you can take your members, mission records, points history, and analytics with you. After the contract ends, we'll help you complete the data transfer within 30 days.

Mostly, yes. 9 of the 11 can be set up entirely in the admin console, no coding needed; for each of the rest, we first need to add a module switch or an admin console field. But to be honest about two things: a campaign usually means filling in 40 to 60 settings, spread across missions, rewards, and start/end dates in several places. And a few settings will come back to bite you if you don't change them — for example, the redemption limit defaults to “unlimited,” so a single member holding 50,000 points could clear out your entire stock. So our advice is: let us set up your first campaign while you watch, then copy it yourself for the second.

Yes. First, we align with you on which members you want to build relationships with, your goals, and the staff time you can put in. For the first campaign we walk you through setup and explain how missions, rewards, and participation records work together. Then we review the results together and discuss what to adjust for the next campaign. Your brand is responsible for content, rewards, and day-to-day replies; onboarding support, follow-up frequency, and the scope of managed operations are confirmed according to your plan, so your team gradually learns to run it on its own.

A common structural reason for the decline is that one-off campaigns start from zero every time: members walk away with nothing that carries over, so each one lands colder than the last. The difference here is that activity accumulates — points, levels, and redemption history carry across campaigns, so each campaign stacks on the one before. Who's active and who's gone quiet is visible day by day in the member and activity records in the admin console.